Last updated: 9 July 2026
This privacy policy explains how Melóvia (“we”, “us”, “our”) collects, uses, and protects your information when you visit or make a purchase from our store. We keep this simple: we only collect what we need to fulfil your order and improve your experience, and we never sell your personal information.
Information we collect
When you shop with us, we collect the information you provide at checkout — your name, billing and shipping address, email address, and phone number. Payment is processed securely by our payment providers; we do not store your full card details. As you browse, we also automatically collect standard device and usage information (such as your IP address, browser type, and the pages you view) through cookies and similar technologies.
How we use your information
- To process, fulfil, and ship your orders, and to arrange returns or refunds.
- To send order confirmations, shipping updates, and customer-service messages.
- To send marketing emails where you have opted in — you can unsubscribe at any time.
- To detect and prevent fraud, and to keep our store secure.
- To understand how our store is used so we can improve it.
Sharing your information
We share your information only with the service providers who help us run the store — our e-commerce platform (Shopify), our payment processors, and our fulfilment and shipping partners — and only so they can perform their services. We may also disclose information where required by law.
Your rights
You may request access to, correction of, or deletion of your personal information, and you may ask us to stop sending you marketing. To make a request, email us at jay@jayjmilne.com. Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA.
Data retention
We keep your information for as long as needed to fulfil the purposes described here, including meeting legal, accounting, or reporting requirements.
Contact
Questions about this policy or your data? Email jay@jayjmilne.com. [Placeholder: add registered business name + mailing address before launch.]